Privacy Policy

Data you provide via the enquiry form:

• Salutation, first name and last name
• Email address
• Phone number (country prefix and number)
• Preferred travel dates (arrival and departure)
• Number of adults and children, and children's ages (collected so we can suggest appropriately sized rooms)
• Selected room and offer, if any
• Country and language preference
• Your free-text message
• Whether you opt in to our newsletter

Marketing-attribution data:

If you reach the website via a marketing campaign, your browser may pass campaign parameters (e.g. utm_source, utm_medium, utm_campaign, gclid, fbclid, gad_source). When you submit the enquiry form these parameters are forwarded with your message so we can understand which campaigns are useful.

Technical data collected automatically:

Our hosting provider records standard request information (IP address, user-agent, timestamps) in server logs for security, abuse-prevention and performance monitoring. We also use a hidden anti-spam field (a honeypot) and a short-lived form token to filter automated submissions.

Handling your enquiry and preparing a quotation

We use the data you submit through the enquiry form to reply to you, prepare an offer and, if you choose to book, to perform the resulting contract. Legal basis: Article 6(1)(b) GDPR (steps taken at your request prior to entering into a contract, and performance of that contract).

Newsletter (only if you opt in)

If you tick the newsletter checkbox we will send you occasional updates about offers and news. You can withdraw your consent at any time by emailing us — withdrawal does not affect the lawfulness of processing before withdrawal. Legal basis: Article 6(1)(a) GDPR (consent).

Language preference

We store your chosen language in a first-party preference cookie (NEXT_LOCALE) so the site loads in the correct language on your next visit. Legal basis: Article 6(1)(f) GDPR (our legitimate interest in providing a usable, accessible website).

Site analytics

We use Vercel's first-party, cookieless analytics to measure aggregated traffic and performance. No cookies are set, no cross-site identifiers are used, and individual visitors are not tracked. Legal basis: Article 6(1)(f) GDPR (legitimate interest in operating and improving the website).

Security and abuse prevention

Server logs, the honeypot field and CSRF/form-token checks let us defend the site against spam and abuse. Legal basis: Article 6(1)(f) GDPR (legitimate interest in protecting our systems and your data).

Marketing-campaign attribution

Where present, we forward the campaign parameters you arrived with (UTM tags, gclid, fbclid, gad_source) together with your enquiry, so we can understand which campaigns deliver real interest. We do not combine this with cross-site advertising profiles. Legal basis: Article 6(1)(f) GDPR (legitimate interest in measuring marketing effectiveness).

Alpin Ads (alpinads.com)

Alpin Ads operates this website on our behalf. When you submit the enquiry form, your submission is forwarded to Alpin Ads infrastructure — specifically its "Quote Request" service and its "Mail Hook" backup/logging service — so that we receive your message reliably even if a downstream provider has an outage. For transparency: if delivery of your enquiry to us fails, an automated failure notification (containing your name, email and travel dates) is sent to an Alpin Ads support address so the issue can be diagnosed and your message recovered.

Resend

We use Resend (Resend, Inc.) to deliver the enquiry email to our inbox and to send you the confirmation email that acknowledges your enquiry.

Vercel

The website is hosted by Vercel Inc., which also provides the first-party, cookieless analytics described above and stores standard request logs.